A great example of a small win for the customer

A great example of a small win for the customer

I found this example of a small win for the customer in a cafe in Hawaii.

At the counter were a range of reading glasses that customers could borrow.

It’s a lovely thoughtful gesture.

I am always losing or misplacing my glasses.

It also encourages the customer to stay longer and perhaps order more.

It’s a small win for the customer and the business.

A win – win.

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