Category Archives: Leaders

Examples of how leaders can apply small wins to their team – everyday.

What is your glass of water moment of truth?

What is your glass of water moment of truth?
Imagine this scenario. You walk into a new cafe or restaurant but feel a tiny bit unsure whether to stay or not. Then the waiter suggests a table and offers you a glass of water. Before you know it, you are sitting down and examining the menu. But what happened? My theory is that it was the glass of water! It’s a small action that can generate big results. The cafe or restaurant is offering you something you need and its free. A physical and emotional transaction has taken place. I ... Read more

How a small change can make a big difference

How a small change can make a big difference
“You want to be the pebble in the pond that creates the ripples for change.” Apple Inc Chief Executive Tim Cook. I love this quote. Often it feels as though we are surrounded by big, disruptive changes. As a leader it can feel overwhelming and intimidating. But sometimes a small change can make a big difference. It was only 50 years ago for example, that a single African American lady — Rosa Parks refused to give up her seat on a bus in Montgomery, Alabama. This single ... Read more

For leaders it’s higher performance not just high

For leaders it’s higher performance not just high
I know it is only a few letters. But like many things a small change can make a big difference. Leaders have been obsessed with high performance. There are high performance teams and individuals. There are 2 big problems with this mindset: 1. It sets a natural ceiling on achievement. After high performance what next? Super high performance? 2. The focus is only on these teams or individuals. All the training, coaching, mentoring is given to these small groups of people. Now to be sure they ... Read more

A small change to help you achieve more today

A small change to help you achieve more today
A number of people have commented on how much I can achieve in a day. I don’t think it is because I am special. In fact, far from it. It helps of course, that I run a small business and hence do not get dragged into numerous meetings or have countless emails. This helps. But I have also noticed that I follow a pattern of work. Here it is: Work then break then work then break………….. Yesterday for example, I did my early morning exercises then a few hours work at ... Read more

Why tipping is a good example of win – win

Why tipping is a good example of win – win
At one of my favourite cafes today I paid my bill and the lady behind the counter said thank-you for my tip. I in turn thanked her for her wonderful, friendly service. The thought occurred to me that this was a lovely example of a win – win. The waitress delivered great service which I in turn recognised via a small tip. The essence of small wins is to try and encourage this type of thinking. Applying win – win to other areas of your life: Imagine if you could apply a win ... Read more

A lovely example of a growth mindset

A lovely example of a growth mindset
“I still believe I can improve my game. I think you have to try to reinvent yourself. Tennis is actually one of those sports where I feel like you can always do better.” Roger Federer. Perhaps these comments explain the genius of sportspeople like Roger Federer. At 33 years of age and 17 majors he still believes that he can improve. This is a lovely example of what psychologist Carol S. Dweck calls a growth mindset. According to Dweck a growth mindset is one where: - everyone ... Read more

How to create a win – win

How to create a win – win
More and more work today is done in groups and teams. This means that anyone who works in an organisation has a growing interdependent relationship with the person next to them. This has many benefits: – team work – sense of belonging – often get more done – reach team goals But it can also mean that the chances of friction or tension can rise. A misplaced comment or sharp rebuke can cause offence in the short term and potential problems in the long term. One way to ... Read more

How can we make it better?

How can we make it better?
This is a great question for anyone in or working with a team. How can we make it better? The ‘it’ could be an idea, solution, product, process or course of action. I love it because there is a collaborative aspect — ‘we’. And the question suggests a continuous journey rather than a destination i.e. best. It suggests an openness to the possibility that any solution, idea etc could be made better. There is a humility about this question. In my workshops for ... Read more

Here’s a small wins way to recognise a good job

Here’s a small wins way to recognise a good job
I met another consultant today who told me about an amazing, small wins leadership practice she witnessed with one of her clients. The leader in question gives her team members a Chupa Chup with a hand-written note when they have done a great job. I love this. It’s fun. Simple. Personal. Timely and  Specific. It makes the receiver and the giver feel good — a win -win. Most of all – its a small wins approach to leadership. Leadership is more often about the little things ... Read more

The secret to employee engagement

The secret to employee engagement
One of the discoveries of my interest in a small wins approach is the concept of win – win. I noticed in my many examples in this site of successful innovation often involves a win for the customer (e.g. easier, simpler experience) and a win for the brand or business (e.g. increases sales or customer retention). Perhaps the same win – win framework also applies to employee engagement? Many of these types of engagement programs I have seen are skewed one way or the other. There ... Read more