Category Archives: Process & Tools

Examples of the small wins process, principles & tools

How to nudge consumer behaviour

How to nudge consumer behaviour
According to the UK Behavioural Insights Team if you want to bring about a change in behaviour you need to make it: EAST – Easy - Attractive - Social - Timely. Here is a lovely small wins example of EAST in action. There is now no excuse for dog owners to pick up their dog’s droppings. By providing free plastic bags the council has made it easy, timely and there is social pressure among other dog owners and park users. If you want to change behaviour of your team or customer ... Read more

How to kick-start the small wins innovation process

How to kick-start the small wins innovation process
Innovation can start by asking a new question. It can also start with a problem, challenge or issue. For example: I recently worked with a group of managers for a charity and their leader wanted to kick-start the small wins innovation process. She asked them to: Outline one small issue within your daily work where there is room for improvement. It should not be a major strategic issue. But one that if fixed will cause a minor improvement in efficiency, income, impact etc. After they had ... Read more

It’s the 100 small things that make Amazon a success

It’s the 100 small things that make Amazon a success
Question for leaders — Is it harder to copy one big thing or 100 little things done extremely well? This is such a great question. I have just purchased a book through Amazon. The process was easy — I was a returning customer so I just needed a password. I then received some helpful suggestions based on my previous behaviour: – Recommendations Based on Your Order - Related to Items You’ve Viewed Then I received a confirmation order notice. All done in moments! None ... Read more

Here’s how to create breakthrough new ideas – in minutes!

Here’s how to create breakthrough new ideas – in minutes!
The small wins innovation process often starts with a question or problem. Then you create some new ideas or solutions. To help you do this I have created a new tool which I call Ideas Blitz. The aim with this tool is to generate ideas as quickly as you can. In fact, the magic starting formula is to try and generate 9 ideas in 2 minutes. It sounds impossible but i have taught tens of thousands of people to think in this accelerated way. By doing so you don’t have time to filter your ... Read more

How a 1% change made a real difference

How a 1% change made a real difference
In 2010, Dave Brailsford faced a tough job*. No British cyclist had ever won the Tour de France, but as the new General Manager and Performance Director for Team Sky (Great Britain’s professional cycling team), Brailsford was asked to change that. His approach was simple. Brailsford believed in a concept that he referred to as the “aggregation of marginal gains.” He explained it as “the 1 percent margin for improvement in everything you do.” His belief was that if you improved every area ... Read more

Small wins ideas are everywhere

Small wins ideas are everywhere
Small wins innovation is not only a process but as I have discovered a mindset. When you start looking for small wins ideas you soon discover they are everywhere. In our kitchen for example I noticed for the first time our toaster. Suddenly this everyday item had not only a functional but a design feature. It was beautiful to look at. So here’s the challenge — the next time you are in a supermarket or shop try and discover at least one new small wins idea. If you are working in ... Read more

Achieving any big goal starts with a series of small wins.

Achieving any big goal starts with a series of small wins.
One of my favourite exercises in my small wins innovation workshops is to encourage leadership groups or teams to outline the steps involved in obtaining a driving license. Think about it. It takes 120 hours of driving and a minimum of 12 months (in Australia), with an experienced driver. Notice how each skill or step then builds to another e.g. turning then reversing. It is the same with achieving any big goal. The more you can break it down to a series of small steps the more achievable ... Read more

Qantas Change for Good Program

Qantas Change for Good Program
This is a great example of small wins innovation. Qantas has teamed up with UNICEF and for 23 years has been running their change for good program. Passengers donate their spare change — everyday; every flight. It’s a small ask for passengers yet over time can have a big impact. The program has raised over $30 million dollars to-date! A beautiful example of cultural change build upon a continuous program that works. Also a great example of a win -win.  Benefits Unicef and Qantas ... Read more