Category Archives: Productivity

Small wins is the ideal way to develop more productive leaders and teams

A small win – win for the environment

A small win – win  for the environment
It’s a small thing that more and more hotels are doing. They put up a little sign on your towel rack asking you whether you can use the towel again rather then having to wash them. It’s a classic win – win. It’s great for the environment. It’s obviously very good for the hotel as it saves, time, effort and money. And we as hotel guests feel good about doing our bit for the environment. I love this example because it is simple, easy to do and the cumulative ... Read more

How to annoy customers – it’s the small things

How to annoy customers – it’s the small things
Business owners have over the years improved their customer service. Rarely do you hear of the complete screw up. And if it does happen, most business leaders know how to handle these situations. But what I have noticed is that the customer experience battlefield is now the small things. Asking 2 or 3 times for a new fork for example. Or the key that does not work when you return to your hotel room. A friend just told me that a new cafe that just visited for the first time charged them $2 ... Read more

Speed Thinking in Action

Speed Thinking in Action
I gave a talk yesterday at a conference on *Speed Thinking and it’s tool Ideas Blitz. Speed Thinking is an accelerated way of generating ideas and solving problems that can be used by individuals or small groups or teams. I developed this thinking system based on an insight. My observation working with managers and leaders was: ‘What stopped many people from being as creative or innovative as they could be was their own internal judging or self-limiting voice.’ I found ... Read more

The disruption alternative

The disruption alternative
Disruption is important. It is a powerful force to overturn monopolies and tired, out-dated brands and industries. Disruptive business models can also provide a huge benefit to consumers and customers like Uber for example. But following a disruption strategy if you are a manager or leader in a medium to large size organisations is a double-edged sword. On the one hand it can renew and revitalise an existing business. But it is also expensive, risky and time-consuming. There is another ... Read more

What about a leadership masters competition?

What about a leadership masters competition?
It’s that time of the year when the golf world turns to Augusta for this years Masters Tournament. The best male players in the world compete for this celebrated title. Even the greatest player of his generation Tiger Woods says that he has ‘worked his butt off from sun up to sun down’. This gave me an idea on how to improve the performance of every emerging leader. Perhaps every CEO should consider hosting its own Masters Type Competition for all of its future leaders ... Read more

Is the time right now for leaderful teams?

Is the time right now for leaderful teams?
I was working at a large media organisation this week and one of the corporate leaders mentioned their plans to move people around and also have younger people buddy up with older managers. This was to share and deepen the organisations collective understanding of technology and social media. I know this is a good idea because I often lean on my teenage daughter for help in these areas. Although I do notice she has a short attention span and becomes increasingly frustrated with my lack of ... Read more

How are you improving your performance today?

How are you improving your performance today?
I was reading a newspaper today and there was a story on Australian swimmer and Olympic Silver medalist James Magnussen. The story highlighted the many small changes he was making to try and achieve a gold medal at the next Olympics. Some of these include: - a change in diet (e.g. more protein) - a shift in coaches - extra gym sessions in his training - taking up Pilates - a new mentor (i.e. Australian head Coach – Alan Thompson) - new mental preparation and  - a new personal ... Read more

A leadership development program that works

A leadership development program that works
Leadership development programs are often expensive, lengthy and involve a great deal of time for sometimes little reward. Now there is an alternative. – It’s shorter – Focused on real projects and – Costs the same (per person) as a 1 hour executive coaching session It’s called The 12 week Small Wins Way Leadership Development Program. The aim is to generate, fast, tangible results in the short-term and build a higher performance habit in the long term. The ... Read more

Do leaders still want to learn?

Do leaders still want to learn?
I find this such an interesting question. I know they need to continue to learn because the world is forever changing. I know they attend courses, conferences and workshops which is evidence of learning. But in my experience I often wonder. If I ask a group of leader who would like to improve their golf game for example. All hands point to the sky. Yet…. I recently gave a talk at an executive MBA class in one of their final subjects. Just before I went out the professor said — ... Read more

Here’s how to celebrate success

Here’s how to celebrate success
Remember the school assembly? Lets admit it – sometimes the experience was a bit boring. But on other occasions it was quite inspiring. These were the occasions that the principal recognised specific individual or team achievements. Perhaps leaders can learn from the school assembly about how to celebrate success? Here are my thoughts: Make it regular. – the assembly was every week – no excuses — every monday morning without fail. It’s public – The school ... Read more