Category Archives: Teams

Examples of small wins that can enhance the skills, mindset, productivity & performance of groups and teams

What is the customer emotion when using your brand?

What is the customer emotion when using your brand?
One of my favourite exercises with groups and teams is to ask them what is the customer emotion when they use your product,  service or brand? This provides a useful way to start with any small wins innovation project. In this example the hospital casualty ward has tried to capture the different emotions of kids during a procedure. Ask yourself – what is the emotion: – Before - During and - After? Now select one emotion and use the 5 steps small wins innovation process either to ... Read more

The power of a thank you

The power of a thank you
I love this. Just had my car serviced and there was a little note on the dashboard saying thank you. How wonderful. Such a small, simple but engaging act. How can you apply to your brand, business or group or team? Also if you are a leader make sure you say thank you for any team member that has done something wonderful. It’s a nice example of a win – win. The person saying thank you feels as does the person receiving it. Read more

How small changes can help you reach a bigger goal

How small changes can help you reach a bigger goal
I love this TED talk by Kelly McGonigal a psychologist at Stanford University on goal setting. In particular her emphasis on making small changes that can help you achieve a bigger goal. In Kelly’s words': “People often get lost thinking they have to change everything all at once,” says McGonigal. “But small changes can pave the way for bigger changes.” Ask yourself, what is the smallest thing I can do today that helps me reach my goal? For example, if you’re shy and you want to be ... Read more

The new mantra for leaders and their teams

The new mantra for leaders and their teams
I am reading a powerful new book by Mark McClusky called: Faster, higher, stronger – How sports science is creating a new generation of superatletes and what we can learn from them. The idea is that small, continuous improvements in training, diet, coaching, equipment etc — sports people are performing at a higher and higher levels. He argues the reason athletes have to do this is the era of massive leaps is over. There is a new game in town — small improvements stacked on ... Read more

What is the small wins compound effect?

What is the small wins compound effect?
Everyone knows that if you invest some money in an account that your initial sum can rise due to the effect of compound interest (i.e. interest on your interest). I suspect the same is true of innovation and change. Someone or some group or team needs to start innovating. It can be small. Then they learn from the experience and share their results. They try again on another problem, issue or opportunity. But they also inspire another group to try. Now leaders start to talk about innovation ... Read more

How even small wins can motivate, energise your team

How even small wins can motivate, energise your team
I have long been a fan of Harvard Professor Teresa M. Amabile and in particular  her concept of the progress principle. This is how she explains the concept. Through exhaustive analysis of diaries kept by knowledge workers, we discovered the progress principle: Of all the things that can boost emotions, motivation, and perceptions during a workday, the single most important is making progress in meaningful work. And the more frequently people experience that sense of progress, the more ... Read more

If you don’t pick up the broken glass – who will?

If you don’t pick up the broken glass – who will?
My dad was an ambulance officer and as a kid I remember being totally embarrassed by the fact that whenever we saw some broken glass he would go and pick it up. It was not our broken glass. But that was the point. He knew that if you left broken glass lying around then invariably some kid might step on it and cut themselves. It was a small action. But an important one. He assumed responsibility to make a difference to someone else’s life. It’s what leaders do. It’s what ... Read more

Here’s what you can learn by innovating

Here’s what you can learn by innovating
The small wins innovation process consists of 5 steps: – Create – Test – Measure – Learn & – Share Perhaps the most underrated part of this innovating process is step 4 – learn. Simply by trying something new you learn. As the CEO of Coca-Cola in Australia Allison Watkins observes: ‘We also learn quite a lot from being in some of these smaller categories. We develop new capabilities and we learn about the consumer, we learn about the customers ... Read more

How one small tweet created a movement

How one small tweet created a movement
On the night of the Sydney Siege when a deranged gunman took a number of people hostage something wonderful happened amid all the terror. One person tweeted I’ll ride with you. This was in reference to the fears of some muslim women in particular might have riding on public transport. This one tweet created a movement with 120000 tweets that night. Sometimes a small action can have a dramatic, positive impact. Read more