Category Archives: Teams

Examples of small wins that can enhance the skills, mindset, productivity & performance of groups and teams

How to kick-start the small wins innovation process

How to kick-start the small wins innovation process
Innovation can start by asking a new question. It can also start with a problem, challenge or issue. For example: I recently worked with a group of managers for a charity and their leader wanted to kick-start the small wins innovation process. She asked them to: Outline one small issue within your daily work where there is room for improvement. It should not be a major strategic issue. But one that if fixed will cause a minor improvement in efficiency, income, impact etc. After they had ... Read more

Here’s how to create breakthrough new ideas – in minutes!

Here’s how to create breakthrough new ideas – in minutes!
The small wins innovation process often starts with a question or problem. Then you create some new ideas or solutions. To help you do this I have created a new tool which I call Ideas Blitz. The aim with this tool is to generate ideas as quickly as you can. In fact, the magic starting formula is to try and generate 9 ideas in 2 minutes. It sounds impossible but i have taught tens of thousands of people to think in this accelerated way. By doing so you don’t have time to filter your ... Read more

How can you manage your customer’s expectations?

How can you manage your customer’s expectations?
One of the big problems service providers have is the miss-match between customer expectations and what organisations deliver. One way to make sure there is more of alignment is to provide some form of visible guidelines. Think of a a 3 star hotel vs a 5 star one. Or in this case a P plate driver. These guidelines are an innovative way of helping customers, clients and staff ensure that expectations are consistently met. Read more

What are the small losses in your customer experience?

What are the small losses in your customer experience?
The small wins innovation concept also applies to small losses. These are the small, annoying things companies do. Like making you wait in line or not having enough staff on at lunchtime. Or in this case a dirty plate at breakfast in a major hotel. Small losses can really hurt your business. If you are a leader ask yourself what are the small losses in our customer experience? Now fix them. Read more

Qantas Change for Good Program

Qantas Change for Good Program
This is a great example of small wins innovation. Qantas has teamed up with UNICEF and for 23 years has been running their change for good program. Passengers donate their spare change — everyday; every flight. It’s a small ask for passengers yet over time can have a big impact. The program has raised over $30 million dollars to-date! A beautiful example of cultural change build upon a continuous program that works. Also a great example of a win -win.  Benefits Unicef and Qantas ... Read more

How to ask a more engaging question

How to ask a more engaging question
How you ask a question can have a big impact on the other person’s engagement with you. They could be a peer, user or customer. For example, my wife and I were eating breakfast at a cafe and the owner asked how is everything? We said fine — end of engagement. If he had asked for example: If there is one thing that we could improve in your meal what might that be? Now this is an engaging question. In this case both meals had too much salt. A small change but a big potential ... Read more