How you ask a question can have a big impact on the other person’s engagement with you.
They could be a peer, user or customer.
For example, my wife and I were eating breakfast at a cafe and the owner asked how is everything?
We said fine — end of engagement.
If he had asked for example:
If there is one thing that we could improve in your meal what might that be?
Now this is an engaging question.
In this case both meals had too much salt.
A small change but a big potential impact.
Small wins innovation often starts with an engaging question.
It can also help you generate better, more insightful ideas, solutions and products.