I was just asked by a leader of a large financial organisation:
How does The Small Wins way compare to Business Improvement?
This is what I said (although in fewer words):
How the 2 approaches are similar:
- Adopt a continuous journey mindset
- Have a formal, semi-structuredprocess
- Are important to an organisation’s ability to adapt, change and grow
- Value measurement and learning
But there are important differences:
The Small Wins Way is:
- Aimed at developing a higher performance among all current and future leaders
- Is a way of thinking and behaving that can be applied to any activity both at work and in a leader’s personal life (e.g. How can i start to lose some weight?)
- Is concerned with process and problems and opportunities (Business Improvement tends to focus on existing processes).
- Places more emphasis on and uses creative thinking and imagination tools (e.g. Ideas Blitz) rather than analysis
- Quicker and shorter (e.g. how do we improve our meetings for example by 1% in the next 7 days).
- Concerned with both improving internal efficiencies and the customer experience (i.e. external).
- Uses a different, perhaps more celebratory language
- Powerful because of the cumulative and cultural impact of small changes — over time.
The key message:
Both approaches are complementary and can co-exist.