I recently was the guest speaker at a ceremony among health care workers who received a diploma of project management.
Each group of these amazing people tried to redesign or address an existing health care issue.
Their starting point was always what is the ideal patient experience?
They could then compare this with the current patient experience to highlight the gaps.
This is a powerful creative thinking tool that you can use in the create stage of the small wins innovation process.
If you are a leader or working in a group ask yourself:
– What is the ideal product or
- What is the ideal customer experience or
– What does the ideal service look like?
Then compare it to the current experience.
You can then use the 5 step small wins innovation process to close the gaps.