I had to have a blood test recently and on the wall was a checklist for the nurse.
It outlined in a step by step way what the health practitioner should and should not do.
As a patient I also liked seeing the checklist because I knew what to expect.
It was a win – win.
It was a form of quality control and productivity check all rolled into one.
Who have have thought the simple checklist could prove so invaluable for process type work.
A checklist is a powerful example of a small action with a potential big impact (if not followed for example).
