How the simple checklist can make a big difference
I had to have a blood test recently and on the wall was a checklist for the nurse. It outlined in a step by step way what the health practitioner should and should not do. As a patient I also liked seeing the checklist because I knew what to expect. It was a win – win. It was a form of quality control and productivity check all rolled into one. Who have have thought the simple checklist could prove so invaluable for process type work. A checklist is a powerful example of a small ... Read more