Tag Archives: small wins innovation

How a small change can make a big difference

How a small change can make a big difference
“You want to be the pebble in the pond that creates the ripples for change.” Apple Inc Chief Executive Tim Cook. I love this quote. Often it feels as though we are surrounded by big, disruptive changes. As a leader it can feel overwhelming and intimidating. But sometimes a small change can make a big difference. It was only 50 years ago for example, that a single African American lady — Rosa Parks refused to give up her seat on a bus in Montgomery, Alabama. This single ... Read more

For leaders it’s higher performance not just high

For leaders it’s higher performance not just high
I know it is only a few letters. But like many things a small change can make a big difference. Leaders have been obsessed with high performance. There are high performance teams and individuals. There are 2 big problems with this mindset: 1. It sets a natural ceiling on achievement. After high performance what next? Super high performance? 2. The focus is only on these teams or individuals. All the training, coaching, mentoring is given to these small groups of people. Now to be sure they ... Read more

A lovely example of a growth mindset

A lovely example of a growth mindset
“I still believe I can improve my game. I think you have to try to reinvent yourself. Tennis is actually one of those sports where I feel like you can always do better.” Roger Federer. Perhaps these comments explain the genius of sportspeople like Roger Federer. At 33 years of age and 17 majors he still believes that he can improve. This is a lovely example of what psychologist Carol S. Dweck calls a growth mindset. According to Dweck a growth mindset is one where: - everyone ... Read more

How to create a win – win

How to create a win – win
More and more work today is done in groups and teams. This means that anyone who works in an organisation has a growing interdependent relationship with the person next to them. This has many benefits: – team work – sense of belonging – often get more done – reach team goals But it can also mean that the chances of friction or tension can rise. A misplaced comment or sharp rebuke can cause offence in the short term and potential problems in the long term. One way to ... Read more

Learning from customer hacks

Learning from customer hacks
Recently coffee culture has really evolved. Sometimes pretentious, sometimes practical. One of my favourites is the three quarter latte. The three quarter latte is a coffee prepared with the normal coffee shot amount, but with one quarter less milk. The cup is not quite full. This gives the drinker the full taste and effect of the coffee, but less milk which is often a concern if you are drinking lots of coffee, or really just love the taste. The cup pictured is slightly smaller than my ... Read more

Want a big idea? start with a small one

Want a big idea? start with a small one
I remember meeting with the CEO of a large international packaged goods brand who spent the entire time imploring his leadership team to come up with a big idea This sounded impressive but when I asked him later in what area he wanted a big idea, he said — it didn’t matter – he just wanted a big idea, any big idea. I also queried how he might recognize a big idea. He answered – we will just know. I have spent a great deal of time in and around marketing departments and ... Read more

How can we make it better?

How can we make it better?
This is a great question for anyone in or working with a team. How can we make it better? The ‘it’ could be an idea, solution, product, process or course of action. I love it because there is a collaborative aspect — ‘we’. And the question suggests a continuous journey rather than a destination i.e. best. It suggests an openness to the possibility that any solution, idea etc could be made better. There is a humility about this question. In my workshops for ... Read more

Here’s a small wins way to recognise a good job

Here’s a small wins way to recognise a good job
I met another consultant today who told me about an amazing, small wins leadership practice she witnessed with one of her clients. The leader in question gives her team members a Chupa Chup with a hand-written note when they have done a great job. I love this. It’s fun. Simple. Personal. Timely and  Specific. It makes the receiver and the giver feel good — a win -win. Most of all – its a small wins approach to leadership. Leadership is more often about the little things ... Read more

The secret to employee engagement

The secret to employee engagement
One of the discoveries of my interest in a small wins approach is the concept of win – win. I noticed in my many examples in this site of successful innovation often involves a win for the customer (e.g. easier, simpler experience) and a win for the brand or business (e.g. increases sales or customer retention). Perhaps the same win – win framework also applies to employee engagement? Many of these types of engagement programs I have seen are skewed one way or the other. There ... Read more

How to lose weight using a small wins approach

How to lose weight using a small wins approach
I am not a nutritional or health expert. But this is the story of an Australian guy who lost a lot of weight. His name is Gus Worland who happens to be a radio host and TV personality. He also happens to be best mates with Hugh Jackman. When Hugh was last in Australia he apparently said to his mate that he (Gus) was over-weight — and was worried about his health. Gus weighed a mighty 140 kilos at the time. He started on a health and fitness campaign and some 11 months and 30 kilos ... Read more