Tag Archives: win – win

How can you be an amazing leader – everyday?

How can you be an amazing leader – everyday?
I worked with a leadership group today of a major financial institution. In my workshop I asked the group: How can you be an amazing leader – everyday? The emphasis was on the everyday. Because leadership in an organisation is often more about the everyday type rather than the big dramatic gesture. We did a Blitz and the 9 most common responses were: 1. Smile 2. Be fully present in any meeting. 3. Actively listen 4. Give immediate feedback. 5. Be energetic. 6. Conduct a quick scrum at ... Read more

Why every leader should have an ideas buddy

Why every leader should have an ideas buddy
Leadership can be a lonely role. But to create and innovate I believe every leader should seek and maintain someone who they can bounce ideas off (and you can help them as well). Lets call this person an ideas buddy. A person who they trust and can make your idea better. But also five you some critical feedback as well. I was reminded of this dynamic with a recent interview in the New Yorker with Jonathon Ives (by Ian Parker) when he (Ives) was talking about his relation with Steve Jobs. ... Read more

When to think big – when to think small

When to think big – when to think small
There are time when you need to think big and other times when it is better to think small. These 2 different types of thinking complement one another. This is similar to Daniel Kahneman’s idea of thinking fast and slow. Here are some examples when you might want to think big: – You are feeling in the flow – Feel inspired – When you do your best thinking (I do mine first things and late at night) – In a planning or strategy session – Trying to create a ... Read more

What is the small wins way?

What is the small wins way?
When managers, leaders and business owners ask me about small wins they often start with: Can small wins be applied to …………….(fill in the blank). It could be innovation, leadership, change, productivity, engagement etc. The answer? Yes it can. I believe there is a small wins way. It’s a way of thinking and behaving. It’s a way of creating and innovating. It’s a way of improving, changing and growing. It’s a way of starting and ... Read more

Do awards matter to consumers?

Do awards matter to consumers?
The short answer is yes. If the award is authentic then displaying an award or highlighting it on your web site or social media is a great idea. Particularly if the award has been awarded based on effort, standards or performance. It gives the consumer greater confidence and demonstrates pride in your achievement. It’s a small wins strategy at work. A badge of honour that could make a big difference. It’s a classic win – win. Read more

What are the small frustrations customers have with your product or service?

What are the small frustrations customers have with your product or service?
This is one of my favourite (and I believe) insightful questions I ask leaders and marketing or sales managers. What are the small frustrations that customers, clients or consumers have with your product or service? Notice the word frustration. It’s an emotive word. These are what I call small losses. In most cases it’s a surprisingly long list. For example; – waiting in line to be served – fine print on an advertisement – or in the case in the photo, packaging ... Read more

What is the ultimate consumer response?

What is the ultimate consumer response?
Thank you! The ultimate consumer, user or client response is thank you. Just in this example in a supermarket where a ball was placed right near the cat food. This is a great idea and saves the shopper needless time searching for something for the cat to play with. It’s a small idea with a big pay-off. It could be a thank-you for your: – thoughtfulness or - attention to detail or - beautiful design or - use of my data in a proactive way or - friendliness or - a new idea or - ... Read more

9 ways leaders can celebrate small wins

9 ways leaders can celebrate small wins
One of the features of the small wins approach is the emphasis on celebrating at the end of a project. In fact, part of the reason I like small wins is because the projects are small and frequent, there are there are many more opportunities to celebrate. Remember the win could be the attainment of a goal and/or a new insight or piece of learning. But many leaders don’t know how to celebrate with their group or team. Part of the reason according to BJ Fogg, PhD, Director, Persuasive ... Read more

Six ways leaders can reduce the risks of innovation

Six ways leaders can reduce the risks of innovation
Innovation involves trial and error, risks and failure. We all know this. But there is a problem. Most leaders and managers don’t enjoy the emotion of this. Who would? Why take a risk they  feel when the returns are uncertain? So lets deal with the emotions of this because innovation is vital. So here are a few suggestions to address how leaders feel about risk: 1. Start small. The entire basis of small wins innovation is getting more leaders to innovate, more often by going small. ... Read more

Might a tiny smile make a world of difference?

Might a tiny smile make a world of difference?
I was in a cafe today and the person who served me did so with great efficiency. They remembered my order and were quite attentive. They seemed to forget just one thing. They never smiled. It’s a small thing I agree. But it would have made the cafe experience for me a better one. Perhaps this applies to the fashion industry as well? The model here is beautiful. But it seems to me that many male and females selected to model clothes could afford to smile. If i was the fashion brand ... Read more